I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Look out! Virus Safe has blocked this site. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Welcome to the community and thanks for taking the time to post your issue on the forums. Main Menu; Go to virginmedia. Click: My Apps. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. Following the above link still takes me to the new GUI. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I cannot turn off web safe. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Joining in. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 9. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Go to My Apps. I’ve tried the manual DNS trick but that didn’t work. 0 Kudos. Community Natter. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. . Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. WiFi Max. on 20-08-2018 08:53. 66. Select the SPAM setting you’d like to use: Reject All Spam messages. They will be able to check what email address you are using by going. The Gamer Lounge. Here you’ll find all the help you need for Virgin Media related problems and issues. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. desktop. Home Phone. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. laptop. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Home Phone. Tap Install Now. 8 & 8. Web safe provides ultimate protection when using the internet. 1. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Security matters. Options. 168. If your websafe option is off, then the toggle will be greyed out. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. More help. Switched On Families Swap and share practical advice with other parents cancel. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 0 that contains your default network information. Virgin Phone Switchover. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. TV. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. . 1/help for specific device where Web Safe is not working. Have also followed the oft-posted link to the 'old' webpage. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Email address. web safe. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. Account - Mobile. com (connection reset error). comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Thanks for the reply @jasoncartwright on the forums. net, pubg. Then follow the instructions on screen to finish your set up. Had hoped curl might show more information but alas no. It's blocking access to a lot of sites, and I'm paying for this. Try both Mac and Windows. Superstar. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Child Safe is a known source of many problems. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Virgin Phone Switchover. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No, you can keep using the same phone you’ve always used. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 8) and this will bypass the websafe filter. Virgin Media takes online safety seriously. 8. It’s important you choose a passcode that’s different to the one you use to unlock your device. We created Web Safe for our customers to make browsing safety a no-brainer. 1/help for specific device where Web Safe is not working. 1. Login in the the Virgin Media online account and try the to enable websafe. 159. Abdelmonem. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. I'll be in touch soon. To turn parental controls off on Android, you need to go to the Play Store. . . Web safe provides ultimate protection when using the internet. Child Safe switched OFF but blocking sites. Options. Manage Your Account. I've switched it off and on multiple times - 5019860. Thanks for confirming your details via private message . VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. VirginMedia. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. A quick look at this handy picture should help you find the best location. Sorry to hear that you're still having problems with this after a few weeks. com IMAP Server. 2. Our free internet speed test checks your broadband speed in an instant. 168. 140WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). 1. org (returns an SSL error), and ProtonVPN. The settings vary with each ISP, but most offer some or all of the following options: Timer. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. . Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Vodafone Sign in to My Virgin Media a. imap. Just sign in to My Virgin Media and change your settings. I can't change websafe settings. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. com and we’ll look into them. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Why is this marked at solved. 1/help for sp. These are two settings – Virus Safe and Child Safe. Apply the Public DNS to the computer / device / your own Router i. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Learn how you. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Parental controls block websites and applications that you think are unsuitable for your child. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). I did try to access a restricted site over the WIFI and. -- I'm a Very Insightful Person, I'm here to share knowle. 1/help for specific device where Web Safe is not working. 222 and 208. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. The Virgin Media blocking method. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Hello, I am having this problem too. . Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Expand the Email option. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. Options. Virgin Media help and support. You can find out more FAQs about Web Safe here. Hello. bb. Please keep an eye out for a purple envelope at the top right corner of your Forum page. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. If you want to protect children, then click on the Child Safe filter. 8. I just got a URL from the IT team for the VPN. Hey @DavidCalla,. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Thanks for confirming your details via private message . If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Learn how you can change Web Safe settings to turn Child Safe off. My Virgin Media App. We'll go over how to set up the filter, what. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. BTW is there a reason why you are access the old site page for Web Safe?. Tuning in 690 Views Message 13 of 32 Flag for a moderator. My Virgin Media App. Click on Plan and device. Access your bills, diagnose faults and manage your package. Virgin Media; My Virgin Media; Shop; Help;. 4. Best done from a wired connection. A new secure password will be generated for you. on 13-06-2022 11:42. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Navigate to the My Apps tab and select Web Safe from the menu. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Select Parental Controls in Virgin Media Web Safe. It works now. Hi , Thank you for coming back to us about this ongoing issue. Use Google translate but you won’t be able to search. The message you get from the pc isthat "something has gone wrong on our side. londen12. opens perfectly in both Firefox and in Edge. Security matters. Security matters. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. I will send a private message - watch out for the purple envelope inviting you in. 1 or whatever else you like. Once logged in you will see 2 filters; Virus Safe and Child Safe. Reply. Virgin Media Web Safe and Virgin Media. Any website unsuitable for children is blocked by default. You’ll be able to block groups of sites by category, configure blocking for specific. Makes sure your dns settings on your computer are manually set - 8. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. SpeedAccess Virgin Media router settings in modem-only mode. Also check the. The iPhone can access recordings, but the 2 iPads cannot. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. If you haven’t got an account click the ‘Create Your Account’ button. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. com 9. Login in the the Virgin Media online account and try the to enable websafe. Adjust the settings according to the level of protection you want. Browse Virgin Media Virgin Media Community. Select Help. 0 Kudos Reply. Account - Cable. Any website unsuitable for children is blocked by default. laptop. That's all well and good, but it means people looking. 220. 1 Kudo. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. websafe page unable to load. We give all our customers a complete, market leading security package called Virgin Media Security,. 8K; 276;. Here you’ll find all the help you need for Virgin Media related problems and issues. Navigate to the My Apps tab and select Web Safe from the menu. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. What is Child Safe? Child Safe is an additional feature to Web. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Stay safe online. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. You’ll pay nothing for 3 months (with no payment details. I do not pay the extra £3 a month for the internet security. Just sign into My Virgin Media and. try going to if Web Safe is on this site should be blocked. 5. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. Im having the same ballache redirecting as people have been having since 2021. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Have you retried? You could try changing the DNS server on your PC to Google (8. Settings to enter. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. I added it to the 'allowed websites' list, and it's working fine. opens perfectly in both Firefox and in Edge. Recycle or return your kit. You can find out more FAQs about Web Safe here. I am trying to turn on the web safe settings but it's not working. Manage Your Account. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. You can find more help with your TV settings on your box. 48. Networking and WiFi. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Chatter and natter. My Virgin Media makes managing your account easier with all your information in one place. Mobile customers can also use the app to keep on. We are able to update this setting for you manually too, we just need to confirm a few account details. Jim__d. This problem has been running for over 2 months now. Account - Cable. But everyone I try, it says oops page is broken. To access your Virginmedia. Phone. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Login to the Virgin Media online account in a web browser. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web Safe is not automatically turned on for customers who joined before this date. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. . 168. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. - 5205097 - 3. Child Safe is a known source of many problems. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. -- I'm a Very Insightful Person,. 8 and/or 1. Options. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Networking and WiFi. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. Guy. Take a look at the pull-out tab on the side of the Hub 3. To do this: Press Home on your remote. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 29 minutes ago. 8. 67. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Pick a category to get started. A new secure password will be generated for you. Broadband. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Billing and payments. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. OpenDNS provide instructions here :. I keep getting the message seen in the attached picture. You can go look up how to change the DNS in whatever operating system you are using yourself. Compare deals today. Like a lot of people here it seems. 159. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. 0 Kudos. . Options. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Complete your profile. 8. on 09-07-2023 22:56. I have the same problem as well, I have just checked my online security controls and it's all turned off. 1. Try both Mac and Windows. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 9. Dec 29, 2017 - My Virgin Media makes managing your account easier with all your information in one place. I have the same problem as well, I have just checked my online security controls and it's all turned off. on 09-09-2023 11:35. 220) in case it's a local DNS issue. Account - Mobile. These are two settings – Virus Safe and Child Safe. com. The Gamer Lounge. Manage Your Account. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Reply. --. Find out more here. Virgin Media. 5) Turn on the VM hub. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 0 Kudos. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. I've tried turning it on, then off again. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. Changing network settings to use any Public DNS should re-gain full access for the device. on 10-06-2023 13:58. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 0 Kudos. Account - Mobile. 0 Kudos Reply. Learn how you can change Web Safe settings to turn Child Safe off. Where you put your Hub can sometimes affect its wireless performance.